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Shipping & Returns

Shipping Policy:

Our catalogue usually contains applications for cars sold only inside the United States and Canada. If your vehicle was built for a different market (often American cars sold outside the U.S. vary from their original versions), please use caution when ordering. Our parts (especially emission or safety-related parts) may not fit models sold in other markets. Shipping returns can be expensive. We will try to assist you in finding the right application for your vehicle, but do not accept any responsibility if you order the wrong part.

Shipping costs shown on your order do not include duties, taxes or other import fees assessed by governments outside the US. If such fees are due, you may be asked to pay them when your order is delivered. To avoid surprises, please contact your local customs office before placing an order to ask what charges may apply. We will be happy to assist you in gathering information, but a final determination can only be made by local authorities.

Returns:

Everything we sell is returnable for full credit within 30 days (except certain special order and discontinued items). If you're not satisfied with something or you just decide you don't need it, you can send an e-mail to service@usallparts.com (in your email, please tell us your order number, the part number and the reason for the return). We will decide in each individual case whether a return and/or refund (store credit) can be accepted. If a part doesn't fit, don't try to make it fit and risk damaging the part or your car or even yourself. We won't accept responsibility for any costs! So please inspect the part before you start the repair.

Returned items must be complete, clean and unused, and in their original packaging. Please don't paint the part, install the part or throw away the box until you're sure the part you have is the part you need! Please do not write on or alter the box in any way. We cannot issue return credit for parts which have been installed, painted, modified or returned without their original packaging.

Returned items must be returned to:

  • USAllparts Inc.
  • 11284 Westminster Ave.
  • Garden Grove, CA 92843
  • U.S.A.

Refunds typically take 1-2 weeks to be issued. You will receive email confirmation when the refund has been issued.

Shipping charges (domestic & foreign), customs fees, taxes or other expenses collected by authorities abroad, are not refundable!

Local Pickup:

Any customer or merchant may decide to pick up his order from one of our warehouse locations. However any order will still have to be paid in advance and the customer will receive a notification when his order gets ready for pick up. All parts will be packed and ready for shipping, so that a third party such as a freight forwarder can be hired by the customer to pick up the order and have it delivered to the final recipient.

Ordered parts will be stored for up to 24 working days at no additional charge. USAllparts Inc. reserves the right to charge storage fees for storing orders any longer than 24 working days, according to size and weight. If an order has not been picked up after 6 months (180 days), the merchandise will be treated as abandoned.


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